Hating Bell Canada (Canada's largest telephone and telecommunications company) is about as traditionally Canadian as liking Tim Hortons (Canada's favourite place to buy coffee and doughnuts), and I've written about this monolithic/moronic institution before, but why stop when there's always something new to complain about? This time it's about their Internet service, and I'm annoyed enough that after having been with Sympatico for a long time, I think I'm finally ready to switch.
One of the many sucky things about Bell Canada is their policy that if you want to terminate your current contract early (and they're very keen on having you sign up for two-year contracts at a time), then you have to pay a $100 cancellation fee*. What they don't feel obligated to do in turn is to inform you that your service fees are going up. Nope, at their whim they simply raise their fees without telling you. In my case, I happened to notice that my monthly Internet bill was suddenly $2 higher. Now this may not seem like a huge amount, but it's the principle of the thing that matters. No explanation given for the increase, and no advance warning. Were they hoping I simply wouldn't notice?
Fortunately for my brother though, this will likely mean that I'll be switching over to his TekSavvy group as he's been urging me to do for months. Why didn't I do so before (especially given my obvious dislike of Bell)? Well, laziness in part as I'll have to change my online email address in about 100 places. Just wait until I inform Bell Canada though. They have a habit of trying to talk you out of leaving instead of providing you with the kind of customer service that would make you not want to leave in the first place, snort.
And in case you think I'm exaggerating the national hate affair with Bell Canada, check out the 617 responses to Ellen Roseman's Bell Blues column! Also, check out Bell Blues: one year later for more happy reading. ;)
*to my knowledge I'm NOT on a contract at the moment